There was a time when customers expected to wait. To hold the line. To be transferred. To hear back “within 24 hours.” Not anymore. Today, convenience is measured in seconds — not service hours. And your customer’s experience doesn’t start when you reply. It starts the moment they reach out. So why are they still […]
Why dealerships need output, not headcount Growing used to mean hiring. More volume = more people. More leads = more hands. More service bookings = more serviceadvisors. But now? Your people are stretched. Your inboxes are full. Your customers want answers — and your team wants a break. Hiring isn’t always the bottleneck. It’s what […]
Most Dealers Think They’re Digitising. In Reality, They’re Digitising Their Waiting Time. Every dealership has systems. CRMs. Planners. Booking tools. Connected inboxes. Dashboards. Apps. On paper, it looks like progress. In practice, most of it simply digitises the delay. Modern Interfaces. Outdated Processes. A customer fills in a form. It’s logged in the CRM. A […]
Why more software isn’t the answer — and never was Every time a new problem appears in your dealership, someone suggests the same thing: “Let’s add a tool for that.” And suddenly, your day looks like this: Your CRM in one tab Planning tool in another WhatsApp web, email, form inbox Manual exports Missed reminders […]
Why storing information isn’t the same as getting things done CRM stands for Customer Relationship Management. But for many dealerships, it’s really just Customer Record Maintenance. It logs. It stores. It tracks. But it doesn’t act. The CRM paradox You’re told your CRM is the centre of your business. And yes — it’s important. But […]
It’s time to build your virtual workforce For years, automotive websites have relied on chatbots. They looked like a solution. They promised better engagement, 24/7 availability, and a virtual presence. But what did they actually deliver? Pre-programmed flows Confusing handovers Conversations that went nowhere Another disconnected tool for your team to manage Chatbots didn’t solve […]
In nearly every conversation with dealers, the same comment comes up: “We just can’t find enough people.” The shortage of technical staff, service advisors, and planners is real. But rarely do we ask the more important question: Are we using the people we already have in the right way? What if you’re not short on […]
In a world of EVs, rising customer expectations, and fewer technicians, keeping your workshop profitable requires a new approach. Here’s what we can learn from Norway — and how Nova helps you get ahead. What if you needed to process three times as many workshop appointments to achieve the same results? It sounds extreme, but […]
From AutoChat to Novaco: A New Era Begins The automotive industry is evolving rapidly, and so is the way dealerships interact with customers and manage operations. At AutoChat, we pioneered AI-powered website chat to help dealers engage online visitors. But we quickly realised that dealers needed more than just website chat—they needed AI-powered Virtual Assistants […]