If you’ve been researching ways to automate customer communication, you’ve probably come across the term chatbot. Maybe you’ve even tried one. Most dealerships have — and most were disappointed. So when someone tells you that AI can now handle your customer conversations, it’s only natural to think: “Isn’t that just another chatbot?” It’s not. And […]
How Agentic AI Is Shaping the Virtual Workforce for Automotive Retail Why your next employees won’t be on payroll, but in the cloud. The end of automation as we know it Over the past few years, dealerships have been flooded with digital tools and dashboards, each promising to make operations easier, yet somehow adding more […]
Translating BCG’s Vision into Automotive Retail Reality On 18 September 2025, Boston Consulting Group (BCG) asked a provocative question: “Will AI become the best car sales advisor?” Their conclusion was clear: yes. AI can outperform humans in some crucial aspects of the sales process: it is available 24/7, it is unbiased, and it learns from […]
Pala Group, one of the largest BMW and MINI dealer groups in the Netherlands, has taken a major step forward in digital transformation by adopting the Novaco AI virtual workforce. With Nova now live on their websites, Nova Companion supporting their staff internally, and Nova Messaging soon to follow for AI-powered WhatsApp conversations, Pala Group […]
Novaco AI today announced the launch of Nova Messaging, a new customer communication channel that allows automotive retailers to manage engagement more efficiently than ever before. With Nova Messaging, customers can now book workshop appointments, schedule showroom visits, arrange test drives, and get answers to their questions — all directly via WhatsApp, fully integrated with the […]
Over the past months, our team has worked hard behind the scenes on one of the biggest projects to date: the migration to our new dealer dashboard. Today, we are proud to announce that the migration is complete. From now on, every customer has full access to the new environment. This is more than just […]
For years, many dealerships relied on manned chat. A member of staff would type answers, often only during office hours, and conversations were lost once the shift ended. Customers, however, expect 24/7 availability, instant answers, and a smooth path to booking. That’s where the shift begins: moving from manual chatting to virtual assistants. What Happens […]
Innovation is never a straight line. Especially in automotive retail, where long-standing habits, complex systems, and personal interests can slow down change, perseverance becomes just as important as the technology itself. At Novaco AI, we see this every day. Dealerships want to work more efficiently, reduce costs, and meet rising customer expectations. The potential of […]
Look at the picture of Stargate in Texas. A project backed by OpenAI, Oracle, and SoftBank. Hundreds of billions invested in massive data centres, chips, cooling, and energy infrastructure. All so that AI can become as normal as turning on the lights or opening a tap. It’s astonishing. And it’s happening right now. Billions Burned […]
Repetition is not commitment. It is not efficiency. It is a system failure. Every time an employee has to answer the same question, send the same email, or make the same call, it is not proof of productivity but a symptom of processes that are broken. In automotive retail, these failures are everywhere. Customers call […]