In nearly every conversation with dealers, the same comment comes up: “We just can’t find enough people.” The shortage of technical staff, service advisors, and planners is real. But rarely do we ask the more important question: Are we using the people we already have in the right way? What if you’re not short on […]
In a world of EVs, rising customer expectations, and fewer technicians, keeping your workshop profitable requires a new approach. Here’s what we can learn from Norway — and how Nova helps you get ahead. What if you needed to process three times as many workshop appointments to achieve the same results? It sounds extreme, but […]
From AutoChat to Novaco: A New Era Begins The automotive industry is evolving rapidly, and so is the way dealerships interact with customers and manage operations. At AutoChat, we pioneered AI-powered website chat to help dealers engage online visitors. But we quickly realised that dealers needed more than just website chat—they needed AI-powered Virtual Assistants […]