One of the questions we hear most often is: “Does AI ever say something that isn’t correct?” The term many refer to is hallucinations – when AI generates an answer that’s wrong or misleading. Whenever I hear this question, I like to turn it around: “Does the information your staff give to customers always match […]
AM Online is hosting Dealer AI Week – a dedicated programme exploring how artificial intelligence is redefining the way dealerships operate, serve customers, and drive performance. At Novaco, we’re proud to join as a partner in this initiative. But more importantly, we’re here to show that AI in automotive retail is not just a future […]
AI is everywhere. Also in automotive retail. More and more dealer groups want to “do something with AI”: a smart chat on the website, an AI plugin in the CRM, an automated WhatsApp reply bot. But what happens then? You end up adding yet another tool. Another interface. Another system to manage. More fragmentation, not […]
Every dealership has that one ideal team member: never late, never distracted, never tired. They don’t take coffee breaks, fall ill, or forget to follow up. And no — they’re not superhuman. In fact, they’re not even human. They’re your next best employee: a virtual one, powered by artificial intelligence. Welcome to the future of […]
Spotify knows what you want to hear before you even search for it. Netflix serves you the next series you’ll binge in one sitting. Amazon lets you buy in two taps – with suggestions that feel eerily spot-on. What do these companies have in common? They deliver frictionless, personalised, always-on customer experiences – powered by […]
Imagine this: you’re hiring a new employee. You set them up with an account, grant access to product information, inventory, service schedules, and internal procedures. You might even provide a detailed onboarding manual. In theory, they’re ready to hit the ground running and support customers flawlessly. But in practice? You constantly have to train, correct, […]
Selling EVs isn’t about technology. It’s about trust. Car dealers still sell petrol and hybrid vehicles every day. But the market is shifting. More and more customers are considering going electric—and that’s exactly where traditional sales processes begin to fail. This isn’t a technology problem. It’s a communication gap. EV buyers aren’t radically different — […]
Imagine walking into a modern office today and seeing Windows 95 flickering on every screen. The clunky interface. The endless loading times. The constant feeling that you’re battling the system, not flowing with it. You’d think: “How are they even operating like this?” And yet, many dealerships are still trapped in the same mindset — […]
Introduction: The numbers still look good – but for how long? On paper, many dealerships are still performing well. Showrooms are active, workshop diaries are full, and margins appear healthy. But beneath the surface, a different story is unfolding. The traditional foundations of automotive retail are under pressure. Not because of a single major shock, […]
In today’s world, waiting is no longer a minor inconvenience. It’s a failure. When your customers can get instant answers, same-day deliveries, and real-time updates in almost every aspect of their lives, even the smallest delay stands out — and not in a good way. The benchmark has shifted Your dealership is not being compared […]